What hair type is your products suitable for?
Our products are designed for all hair types — curly, straight, thick, fine, colored, natural, young, or mature. We have 10 specialized collections to address specific hair concerns, so you can find the perfect match for your unique hair needs. All hair is welcome here!
Are your products sulfate-free and paraben-free?
Yes! All of our products are formulated without sulfates, parabens, mineral oil, and artificial colors. We were clean and kind before it was a trend, and we're committed to providing safe, effective haircare for everyone.
How long does shipping take?
Orders are processed and shipped within 1-3 business days. Delivery typically takes 6-12 business days after shipment, depending on your location. We offer free worldwide shipping on all orders — no minimum purchase required.
Do you ship internationally?
Yes, we ship worldwide! And the best part? Shipping is always free, no matter where you are. We also cover all customs duties and import taxes, so the price you see at checkout is the final price you pay.
What is your return policy?
We offer a 60-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund. We provide free return shipping labels, and refunds are processed within 5-10 business days.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey from our warehouse to your doorstep. If you have any questions, please visit our Contact page.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted using industry-standard SSL technology for your security.
How do I choose the right collection for my hair?
We have 10 specialized collections designed for different hair concerns:
- Hydration: For dry, thirsty hair
- Volume: For fine, flat, or thinning hair
- Color Care: For color-treated hair
- Curl Definition: For curly and wavy hair
- Repair: For damaged or over-processed hair
- And more!
If you're unsure which collection is right for you, please visit our Contact page and our team will be happy to help.
Are your products climate neutral?
Yes! We are proud to be climate neutral certified. This means we measure, reduce, and offset our carbon footprint to ensure our products have a net-zero impact on the environment. We're committed to being kind to you and the planet.
Can I use your products on color-treated hair?
Absolutely! Our Color Care collection is specifically formulated for color-treated hair. All of our products are sulfate-free, which means they won't strip your color. They're gentle enough for daily use while helping maintain vibrant, long-lasting color.
How often should I wash my hair with your products?
It depends on your hair type and lifestyle. Generally, we recommend washing 2-3 times per week for most hair types. However, our gentle, sulfate-free formulas are safe for daily use if needed. Listen to your hair and adjust accordingly!
Do your products work on men's hair?
Yes! All hair is welcome here — regardless of gender. Our products are formulated for all hair types and concerns, making them perfect for anyone looking for clean, effective haircare.
What makes your products different from other haircare brands?
Three things set us apart:
1. **Clean Formulas**: We were sulfate-free and paraben-free before it was trendy
2. **Inclusivity**: 10 specialized collections for every hair type and concern
3. **Sustainability**: Climate neutral certified, committed to protecting the planet
Plus, we offer premium quality at affordable prices with free worldwide shipping!
How do I contact customer service?
Please visit our Contact page to reach our customer service team. We aim to respond to all inquiries within 24-48 hours during business days. Whether you have questions about products, orders, or need haircare advice, we're here to help!
